Privacy Policy
Polished Brows Ltd
Effective Date: 28/09/25
Polished Brows Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, visit our website, or interact with us in any way.
1. Information We Collect
We may collect and process the following personal data:
- Identity Data: name, date of birth, age.
- Contact Data: email address, phone number, postal address.
- Appointment Data: booking history, treatment preferences, notes relevant to treatments.
- Health Information: allergies, skin conditions, medical history relevant to PMU/SPMU services (with your consent).
- Financial Data: payment details (processed securely via third-party providers; we do not store card information).
- Marketing Data: your preferences in receiving marketing from us.
2. How We Use Your Information
We use your personal data to:
- Provide and manage treatments and services.
- Process bookings and payments.
- Maintain treatment records in line with insurance and legal requirements.
- Communicate with you about appointments, aftercare, and updates.
- Send you marketing communications (only if you have opted in).
- Comply with legal or regulatory obligations.
3. Legal Basis for Processing
We process your data on the following bases:
- Consent: when you provide health or marketing information.
- Contract: to fulfil appointments and provide services.
- Legal Obligation: to maintain treatment and financial records.
- Legitimate Interests: to manage our business and improve client experience.
4. How We Share Your Information
We do not sell or rent your data. We may share your data with:
- Service providers (e.g. booking platforms, payment processors).
- Professional advisers (e.g. accountants, insurers).
- Regulators or authorities if legally required.
5. Data Retention
- Client treatment records: retained for 7 years in line with insurance and UK law.
- Marketing data: retained until you unsubscribe.
- Financial records: retained for 6 years for HMRC compliance.
6. Your Rights
You have the right to:
- Access a copy of your data.
- Request correction or deletion of your data.
- Withdraw consent at any time.
- Object to processing or request restriction.
- Request data portability.
To exercise your rights, please contact us at: [Insert business email address].
7. Data Security
We take appropriate technical and organisational measures to secure your data against unauthorised access, loss, or misuse.
8. Marketing Communications
You will only receive marketing messages from us if you have given consent. You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.
9. Cookies (if website applies)
Our website may use cookies to improve user experience and analyse site traffic. You can adjust cookie preferences in your browser settings.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Polished Brows Ltd
300 Aigburth Road
Liverpool
l17 9pw
polishedbrows@gmail.com
If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.